This Dental Program had suffered serious disruption with the loss of senior staff.

The review identified service and capacity gaps, internal support process requirements and external opportunities for collaboration which created a clearer direction for the program.

At the end of the day these were subtle changes that will lead to significantly improved outcomes for their clients. Building on the existing good relationship between this and the mainstream service will enable enhanced outcomes within the framework of the existing resource base.

Additional strategies were also required to top up management skills through internal mentoring and support structures, and to assist with recruitment to replace existing staff vacancies.